Q & A
WHAT DOES EACH CART PACKAGE INCLUDE?
Each Cart Package includes 9 Topping containers, Utensils, Menu Sign (Created by Owner or Party thrower), Umbrella, Bluetooth Speaker, and Photos.
***Alcohol is the responsibility of the client. If you pre-order drinks within 2 miles of your event Jac’s Snacks will pick-up your drinks free of charge. No alcohol is provided by Jac’s Snacks.
HOW DO I SECURE A BOOKING?
Email us and inquire today, we will be in touch within 24 hours to confirm availability and discuss additional add-ons, extras or any questions. Once we discuss details, a 50% non-refundable deposit is required to book your date and your dream dessert cart.
We cannot wait to hear from you!
HOW FAR IN ADVANCE DO I NEED TO BOOK?
The sooner the better. If you know the date and time of your event list it in the Snack Cart Inquiry. (Note: Weekends and evening reservations fill up quickly). Please inquire a minimum of 3 months before your event to schedule. Snack Carts book out 2-3 months in advance so the sooner you book, the better.
WHAT LOCATIONS ARE AVAILABLE FOR BOOKINGS?
We have pre-selected locations to create the perfect event environment. However, if you have the desired location in mind please let us know and we can confirm availability by email. Permits in select areas may be required. Locations must be accessible to pull up with a short distance to unload. No stairs, hikes, or long trails.
ARE THERE TRAVEL FEES?
Yes, we do charge for a travel fee for all of our services within and outside of Lee County, Florida.
ARE THERE ANY DELIVERY/SET UP FEES?
Delivery and setup are included in the package quote you receive upon inquiry! Our service area is within 15 miles of each county. Please inquire for locations outside of that (subject to a travel fee).
CAN I BRING FOOD FROM OUTSIDE?
Yes, absolutely! Though we have our catering license and are able to provide the whole meal we can also recommend places to order other warm meals, sandwiches, and more.
**Jac’s Snacks does NOT provide alcohol to any event, however we work with local vendors to accommodate your needs**
WHAT IS YOUR CANCELLATION POLICY?
If something comes up, no worries! We offer our clients the option to reschedule with no additional fees (as long as pre-requested within 1 month before booked events). Please note, that we do not offer refunds on any payments should you decide to cancel altogether. If an event is scheduled during the rainy season, it is highly recommended to have a back-up indoor location or do a morning party versus an evening party. In the event of rain on the day of your party, all dropped off snacks are the responsibility of the client. Jac’s Snacks is not responsible for re-payment. If the party is rescheduled, the client is responsible for another payment of any snacks/toppings.
WHAT HAPPENS IF IT RAINS DURING MY PARTY?
Unfortunately, if it rains or we see rain/lightning is coming in during your party, the cart will have to stop and head for cover. In Florida, the weather can change very quickly and become unpredictable. If the party can continue or needs to end it will be at the discretion of Jac’s Snacks. Please understand we want you to have the best experience possible, but our staff and carts can not be out in rain or in lightning. Safety first!!
CAN I HAVE ALCOHOL AT MY PARTY?
Alcohol is permitted however our services do not sell alcohol and will not serve without the proper licensing.